Please allow up to 48 business hours for your order to be processed. Please allow 5-7 business days to receive order.
A signature is required for all Glam Tote orders to be delivered. If no one is available at the address, all packages will be returned to your local post office. You must provide valid proof of ID to obtain your package.
All orders are shipped with United States Postal Service (USPS), flat rate shipping, unless requested by you, the customer.
If you have recently placed an order, please check your spam/junk folder. most confirmation emails will be automatically sent as soon as you have placed an order, however sometimes you may experience a slight delay. in this case, please allow up to 12 hours for your confirmation email to come through. if you have any further questions in regards to your email confirmation, please submit your Inquiry here.
If you have placed your order and have received your confirmation email, your order should be on its way to you very soon. please log into your account to check your tracking information. If you have placed your order on a weekend or a public national holiday you order might experience slight delays, dependent on the postal services/couriers. For any other questions in regards to the status of your order please click here.
RETURNS & REFUNDS
All sales are NON-REFUNDABLE.
Only exchanges and merchandise credit will be allowed.
Return Authorization Number (RA#) is required for all items being returned.
RA# request for any damaged items must be made within 5 days upon delivery of merchandise and all items being returned for credit must be in the original condition with its original packaging.
It is the customer's responsibility to return any and/or all merchandise to our business for exchange/credit.
Shipping and handling fees are NON-REFUNDABLE except for damaged items being returned. (Including ALL refused and unaccepted packages).
There is a 20% restocking fee on ALL RETURNING MERCHANDISE FOR CREDIT after 5 days.
Items returned after 15 days upon delivery of merchandise will not be accepted.
NO EXCEPTIONS. ALL SALE ITEMS ARE FINAL.
Provide the following information for a return or exchange:
* Company Name
* Contact Name
* E-mail Address
* Order #
* Order Date
* Style# for Return/Exchange Item
* Quantity for Each Style#
* Reason for Return/Exchange
2. E-mail the above information to receive an RA# for your Return/Exchange.
3. Once RA# is acquired, ship the item(s) to Glam-Aholic Lifestyle.
4. Upon receiving your Return/Exchange item(s), you will be contacted via E-mail for final confirmation.
TERMS & CONDITIONS
I understand and agree to all of these terms and conditions upon purchasing:
1) I have read the return & shipping policy page.
2) Any incorrect address will result of cancellation of entire order.
3) I understand that DUE TO COVID-19 there may be a delay in my delivery. It may take 7-14 business days OR MORE to receive my order.
4) I confirm that I have ordered the correct color and quantity.
5) I understand that if I change my order during processing that it will cause a delay in my shipping/receiving.
6) I confirm that my shipping and email address is correct.
7) I understand that I MUST SIGN for my package in order for it to be DELIVERED. If the package is delivered without my signature, any loss is the responsiblity of USPS.
8) I understand that Glam-Aholic Lifestyle is not responsible for any missed or rescheduled deliveries from USPS.
9) I understand that I will not receive an email response to any question that is already answered on the website.
10) I understand that Glam-Aholic Lifestyle offers a 90 day warranty on all bags and small leather goods. For any quality-related or manufacturing defect issues within this time frame, an exchange or refund will be honored.
Glam-Aholic Lifestyle is the sole owner of the information collected on this site. We will not sell, share or rent your information to any other parties.