Customer Service
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Customer Service
Let us know how we can help you.
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Returns are only good for 14 days after delivery.
FAQ
Pop Up Shop
Our pop-up shop has ended, but you can always shop our latest collections online. Stay tuned to our social media for future pop-up events!
Orders
There is a 24 hour window for any cancellation requests for all online orders. Once an order is placed, it’s final, and no shipping addresses can be changed, edited or updated due to our customer privacy policy. We hustle to get your order out ASAP, so we can’t modify it. Expect your goodies in 7-14 business days.
You’ve got 14 days from delivery date to send it back for store credit. Remember, we don’t do refunds. You’ll get credit for the item’s price, but not for shipping, taxes, or discounts. Make sure what you’re returning is in its original state, original packaging, and with all product tags attached. You’re in charge of sending it back to us. If your item’s defective, we’ll refund the shipping cost. Anything sent back after 14 days from delivery won’t be accepted, no if’s, and’s, or but’s. Give us up to 10 business days to process your return and issue that credit.
We currently do not offer in-person pick-up for online orders. All purchases are shipped directly to the address you provide during checkout.
Currently, we only accept orders through our website. This helps ensure a smooth and secure checkout experience for all customers.
This is not an option we currently provide, but we appreciate your feedback and will take it into consideration for future updates!
Unfortunately, once an order has been placed, we cannot make changes to the style, color, size, or quantity. Please double-check your selections before finalizing your order.
Please contact our customer service team directly within 24 hours of placing your order for all cancellation requests. You will need to provide the 6-digit online order number associated with your purchase. After 24 hours, cancellations may not be possible as orders are processed quickly. You can reach customer service at help@glamaholiclifestyle.com
This is not an option we currently provide, but we appreciate your feedback and will take it into consideration for future updates!
At this time, we do not offer a military discount. We truly appreciate the service and dedication of our military members and are continuously exploring ways to extend our gratitude in the future. Sign up to our newsletter and text messages on special offers or discounts.
Product Inquiry
Glam-Aholic Lifestyle offers a 90-day warranty on all bags and small leather goods, starting from the date of receipt. This warranty covers quality-related or manufacturing defects, and we will honor exchanges for a replacement within this period. Please note that we do not offer refunds for servicing or repairs. Any issues that arise outside of the 90-day warranty period are the responsibility of the customer, so we encourage you to inspect your items upon receipt.
You can find the measurements for all our bags, on the product page under the 'Product Description section.
You can find detailed cleaning instructions for each product on our Care Guide page. Following these guidelines will help maintain the quality of your items
Yes, we offer digital gift cards in various denominations. You can purchase them on our website at https://glamaholiclifestyle.com/products/e-gift-card.
Yes, most of our bags, including some of our minis, are designed to fit standard iPhone models. For exact dimensions, please check the product page for detailed measurements. However, the following bags are not big enough to fit a standard iPhone: Mini Wallet On Chain, Mini Heart Bag, and Mini Wristlet.
Shipping & Returns
All sales are final here. But if something’s not quite right, you can return items for store credit that will be processed on an e-gift card. Don’t wait around – returns are only good for 14 days after delivery. And that’s the rule, no exceptions.
If your package is marked as delivered but you haven’t received it, we recommend waiting 24-48 hours as carriers sometimes mark items as delivered prematurely. If it’s still missing, please file a claim with UPS or contact our support team for further assistance at help@glamaholiclifestyle.com
All sale or discounted items are final sale and are not eligible for return or exchange. Please review our Terms and Conditions carefully before purchasing.
Due to our customer privacy policy, we are unable to edit your shipping or email address once your order has been placed. If you need to cancel your order, please reach out to our customer service team within 24 hours of placing your order, and we will assist you with the cancellation process.
At this time, we do not offer expedited shipping. All orders are processed under our standard shipping time of 7-14 business days unless specified otherwise, which typically happens during holiday periods.
Curious about shipping costs? Just add your items in the cart and go to checkout for a quote.
We mainly ship with UPS. If you’ve got a USPS PO Box or Military address, we’ll use USPS to get your package there.
Payment
We’re pretty flexible with payments. Use Visa, Mastercard, American Express, Discover, or digital wallets like Shop Pay, Apple Pay, Google Pay, Meta Pay, PayPal, Amazon Pay, and AfterPay. Choose your favorite at checkout.
Our system only allows one discount code to be applied per order, so please choose the code that offers you the best value. Please note, at this time, discount codes cannot be applied to our Pebble and Denim Collection. Happy shopping!
Drops & Restocks
We do not have set restock dates. Restocks vary depending on demand and availability. To stay updated, we recommend signing up for our newsletter or following us on Instagram for announcements on future restocks.
Currently, luggage pieces are not returning. However, if we do restock them in the future, you’ll be the first to know by signing up for our newsletter!
Please make sure you’re subscribed to our SMS notifications. If you’ve already subscribed and still aren’t receiving messages, check if your phone number is up to date or we recommend signing up for our newsletter again.
Influencer Program
The Influencer Program is designed for creators who partner with Glam-Aholic Lifestyle on specific campaigns. In this program, creators are paid for content based on a request from GAL, which is agreed upon by both the creator and our team.
The Affiliate Program, on the other hand, allows you to earn commissions for sharing your favorite GAL products through a unique referral link. Depending on the strength of our relationship, an Influencer may also earn commission in addition to their payout, but this is decided on a case-by-case basis.
Yes! You are welcome to apply for both the Influencer and Affiliate Programs. Please note that each application is reviewed separately, and approval for one program does not guarantee approval for the other.
Both programs may take up to 30 days for approval as we carefully review all applications. We’ll notify you once a decision has been made.
Once approved for the Affiliate Program, you’ll receive a unique referral link to share with your audience. You’ll earn a commission for every purchase made through your link.
The Influencer Program is ideal for creators who have a strong alignment with the Glam-Aholic Lifestyle brand and an engaged following. If selected, we’ll reach out with next steps to collaborate on upcoming campaigns.
Absolutely! The Affiliate Program is open to all approved applicants, whether or not they are selected for the Influencer Program.
As an Influencer, you’ll be paid for content based on the scope of the campaign and the agreement made between you and GAL. Some Influencers may also earn commission through the Affiliate Program, depending on the partnership.